Open Front Fringe Hem Poncho

Chic Yana's Fashion Return & Refund Policy

At Chic Yana’s Fashion, we want you to love every purchase. If you’re not completely satisfied, we offer hassle-free, free returns with a prepaid shipping label for your convenience.

1. Return Eligibility

You may return most new, unused, and unworn items within 14 days of delivery for a refund or exchange, provided they meet the following conditions:
✅ Items must be in their original condition, unworn, unwashed, and with all tags attached.
✅ Items must be free of stains, deodorant marks, or any signs of wear.
✅ Items must be in their original packaging (if applicable).
✅ The return request must be initiated within 14 days of receiving the item.

Non-Returnable Items

The following items cannot be returned or exchanged for hygiene and safety reasons:
🚫 Intimate apparel (e.g., lingerie, shapewear)
🚫 Swimwear
🚫 Jewelry and accessories
🚫 Beauty products (e.g., cosmetics, skincare)
🚫 Items marked Final Sale

2. How to Initiate a Return

To initiate a return, please contact our customer service team using one of the following methods:

📧 Email: info@chicyana.com
📩 Contact Form: Visit our Contact Us page and submit a return request.

Once we receive your request, we will provide a prepaid shipping label along with return instructions.

3. Free Return Shipping

✅ All returns are completely free—Chic Yana’s Fashion will cover return shipping costs in all scenarios.
✅ A prepaid shipping label will be provided once your return request is approved.
✅ We highly recommend using the provided label to ensure smooth processing and tracking of your return.

4. Refund Processing Time

Once we receive your returned item, we will inspect it and process your refund. Refunds are typically issued within:

• 5–7 business days after receiving and inspecting the returned item.
• It may take up to 4 weeks for the entire process, considering:
  • Shipping time (return transit to our warehouse)
  • Processing time (inspection and approval of the refund)
  • Bank processing time (to reflect in your account)

Refunds will be issued to the original payment method used at checkout. If the refund is delayed beyond the expected timeframe, please contact your bank or payment provider.

5. Exchanges

If you wish to exchange an item for a different size or color:
🔄 Initiate a return as outlined above and place a new order for the desired item.
📦 Once we receive your return, we will process your refund as per our return policy.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:
📸 Photos of the item showing the defect or issue.
📦 Your order number for reference.

We will arrange for a replacement or a refund at no additional cost.

7. Contact Us

For any questions regarding returns and refunds, please contact us at:
📧 Email: info@chicyana.com
📩 Contact Form: Contact Us Page

🚨 Important:
Return details, including the return address, will be provided upon approval of your request. Please do not send items back without prior authorization.